KCS Refund Policy

We strive to provide a clear and fair refund policy for all ticket purchasers. Please review the terms and conditions below to understand the circumstances under which refunds will be granted.

Refund Eligibility

Full Refunds:
Refund requests must be made at least 14 days prior to the event date.
No partial refunds will be issued under any circumstances.
Non-Refundable Tickets:
No refunds will be granted for requests made less than 14 days before the event.
Exceptional Circumstances:
In cases of medical emergencies, natural disasters, or other extenuating circumstances, refunds may be considered on a case-by-case basis. Documentation may be required.
If the event is canceled or rescheduled, ticket holders will have the option to receive a full refund.
Refund Process
Request Submission:
Refund requests must be submitted via email to admin@theofficialkcs.com with the subject line “Refund Request – [Event Name]”.
Please include the original ticket confirmation number, the purchaser’s name, and a brief explanation for the refund request.
Processing Time:
Refund requests will be processed within 7-10 business days of receipt.
Refunds will be issued to the original method of payment.
A confirmation email will be sent once the refund has been processed.
Contact Information
For any questions or concerns regarding our refund policy, please contact us at:
We reserve the right to amend this refund policy at any time. Any changes will be posted on our website and communicated to ticket holders via email.
Thank you for your understanding and cooperation.

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